Order Numbers: 425291264011241 and 425265652911756
I want to cancel these orders because the promotion link you provided was not working, leaving me unable to take advantage of the campaign as intended. Despite participating in the promotion twice, it did not work properly, causing inconvenience.
I requested the cancellation of my orders before shipment and expect a full refund to be processed quickly to my bank account. However, for the order ending in 756, even after submitting a cancellation request, the item was moved to the "preparing" status.
This lack of coordination is frustrating, and I urge Tumi to resolve this issue immediately. Please ensure cancellations are processed promptly and refunds are issued without further delay.
I ordered a product from the Tumi website, but they sent me the wrong item. It took two days of repeatedly calling the number listed on their site before I finally got a response. Despite acknowledging that the error was on their end, they refused to ship the correct product until I returned the inc...
I'm filing a complaint against Tumi because they have refused to issue my refund for over two months now. I returned the products exactly as instructed, well within the legal timeframe. Despite this, they continue to delay and ignore my rightful refund. This is completely unacceptable and feels inte...
I placed an order on Tumi.com 12 days ago, but one of the three items I purchased was missing. I contacted their support team five times via email, but I received no response. I also filled out the contact form on their website, but there has been no reply. I tried calling their customer service, b...
I purchased a carry-on luggage piece from the Tumi website and opted for their monogramming service. I requested initials on both the tag on top of the suitcase and the side tag. However, when the product arrived, the monogramming was of extremely poor quality. Some parts of the letters were misalig...
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