Hello, I have been calling the Troy authorized service at 0850 532 19 92 for the past two days regarding my XS phone. They informed me that I needed a battery replacement along with an adapter and charging cable, which would amount to a total of 3918 TL. I agreed and went to the Troy authorized service in Mavibahce, Izmir. Despite specifically mentioning that we would come after work and being told that they would be open until 22:00 when we arrived, it was only 20:06. We were devastated to hear them say, "Sorry, our service is closed. You should have come earlier." It was heartbreaking to rush after work, skipping meals, to make it there before the store closed, only to be met with such an inappropriate attitude from your staff. After all, I'm paying with my hard-earned money, and it's not a small amount. When I called customer service, their response, mocking me by saying there's nothing they can do, after admitting their colleagues gave me the wrong information, was truly pitiful. I won't let this matter go easily.
you won't believe what went down when I took my iPhone 8 to the Izmir Mavibahce Troy authorized service on 07.12.2022. It was my first time going there to get the old, original battery replaced, which had been hanging around for like 5-6 years. Crazy, right? Even though the batteries in the sub-indu...
I visited the Troy Apple Premium Reseller store at Denizli Forum Çamlık to buy an iPhone 14. However, the staff member there displayed a complete lack of concern and was quite impolite. I let them know that I intended to purchase the phone in full using cash. Afterward, I also asked for screen insur...
While updating my iPhone 12 Pro Max to iOS 18, the device suddenly shut down and wouldn’t turn back on. I initially visited Troy Authorized Service, where they attempted repairs but were unsuccessful and refunded my service fee, advising me to discard the phone as it was beyond repair. As a last re...
My iPhone showed a service warning for the battery, so I scheduled a service appointment through the official Apple support page. The next day, I went to the Apple Authorized Technical Service, as directed by Apple support, to have my phone's battery replaced. My phone had never been serviced before...
I bought my iPhone only 4 months ago and I ran into a problem with one of the apps. I went to the Apple Store on Bağdat Street to get some help, but instead of solving my problem, they asked me where I bought the phone. When I told them it was from another country, they said they couldn't help and t...
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