Hotels.com Refuses to Provide Invoice for My Hotel Booking
I made a hotel reservation through Hotels.com, but I have been unable to obtain an invoice for my booking. I contacted their support line, but no one answered. I tried reaching out via live chat, where I was told they could only provide a receipt, not an invoice. Despite explaining that I specifically need an invoice, they were unwilling to help resolve the issue.
This lack of support is extremely frustrating and unacceptable for a platform of this size. I demand that Hotels.com promptly provide the invoice I require and improve their customer service to handle such requests more effectively. This issue needs to be resolved immediately to avoid further inconvenience.
Certainly! Here is the translated text: --- Dear Customer, You can find your receipt in your confirmation email. In the Payment Information section of your confirmation email, you can see a breakdown of information that may be needed for expense reporting: nightly rates, taxes and fees, credit card information. What needs to be done To print the receipt from your confirmation email: • Select the Print Receipt option in your confirmation email. • Follow the instructions. If you don't have an email address, you can also find and print your receipt on Hotels.com. To print a receipt from your Hotels.com account: • Log in to the Manage your bookings page. • Select your reservation in the Upcoming or Completed section. • Select the View and print receipt option. • Follow the instructions. To print a receipt without an account: • Go to the Find your bookings page. • Enter your confirmation number and select Submit. • Select the View your reservation option. • Select the View and print receipt option. • Follow the instructions. VAT receipts and tax invoices If you want a VAT receipt or tax invoice for a hotel or vacation rental for a holiday or business trip, you must select the Pay Later option during booking. After making your payment at check-out, request a tax invoice from the receptionist or hotel manager. Helpful information: • If you paid in advance for your reservation, the hotel or vacation rental will provide you with an additional receipt for expenses incurred during your stay. • If you pay for your reservation at check-out, your hotel or vacation rental will provide you with a receipt that includes all expenses. • You cannot request a receipt by phone. Sincerely, Hotels.com
