On June 25, 2025, I booked a room at Myblue Butik Otel Bursa via Trip.com and paid ₺3,200 in advance. Upon arrival, I was shown a dark, basement-level room that looked more like a storage area than a hotel room. I immediately informed the staff that the room was unacceptable, and they offered to move us to an upper-floor room—but only if we paid an additional fee.
I refused the unfair offer and decided not to stay at the hotel under these conditions. Despite not using the room at all, neither the hotel management nor Trip.com processed a refund. If the Trip.com listing had mentioned that the room was located in a basement and looked like a storage space, I would never have booked it and would have chosen a different hotel.
I reached out to Trip.com customer service and was told that the refund was being processed. I also contacted the hotel manager, Mr. E******, several times, but to this day, my payment has not been returned.
This situation has caused me both financial loss and emotional stress during my trip. I explicitly demand a full refund for the unused booking and a formal apology for the misleading room description and poor service.
I booked a stay at Blue Horizon Istanbul Hotel through Hotels.com, relying on the photos and descriptions listed on the site. What I walked into, however, was nothing close to what was promised. I was given a basement-level room—completely different from what I saw online. It was old, poorly maintai...
I booked a room at Lara Apart Hotel Datça through Trip.com for July 24–26, 2025 (Reservation code: 1638313676110947) and paid ₺6,537.26 by credit card. On the morning of check-in, we called the hotel at 9:00 AM to confirm our arrival and ask about check-in time. They answered and gave no indication ...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On April 5, 2025, I booked a stay at a property called Jash Bedroom through Hotels.com. When we arrived at the listed address, we were shocked to find out that the hotel simply didn’t exist. We tried calling multiple times but couldn’t reach anyone—no staff, no management, no help. We were left str...
On March 12, 2025, I booked a stay at Titanic Comfort Hotel Mitte through Booking.com for ₺17,496.45. I used my free cancellation right and canceled the reservation as allowed. Shortly after, I received an email from Booking.com confirming my refund had been processed and sent to my bank. However, ...
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