On May 10, 2024, I bought a TCL 65C845 television from Trendyol, with the invoice issued on May 11. Within the first 6 months, the TV experienced screen ghosting and a panel failure, so I contacted the service, which arranged for replacement parts through Bilkom. I also spoke with MediaMarkt, who told me to contact Trendyol. When I did, I was advised to message the seller, which I did, but I was told the product was unavailable. Trendyol then suggested I request a refund because Media Markt allegedly didn’t have the product. However, the TV was clearly available on both Media Markt and Trendyol and remained on sale for a long time.
I objected, spoke again with Bilkom, and was told that Bilkom would send a replacement TV to the store, but the store had to initiate the request. Bilkom also confirmed that the claim of the product being unavailable was false. What was odd was that I was asked to return this large TV through Yurtiçi Cargo, which seemed highly impractical. Despite this ongoing situation, the TV remained available for sale at Media Markt via Trendyol. Both companies insisted on a refund instead of a replacement, complicating matters even further.
Trendyol consistently claimed that MediaMarkt was at fault and showed little interest in resolving the issue. However, as an e-commerce platform, shouldn't Trendyol be responsible for resolving problems like this? The lawyers I've consulted say that Trendyol holds primary responsibility in such cases. I am prepared to take legal action against both Trendyol and Media Markt, as I am still left with a defective TV. If this is not resolved soon, I will escalate the matter to the consumer arbitration committee. Bilkom confirmed that an exchange should be processed, so I demand an urgent resolution and a product replacement, not a refund. I will no longer shop with Trendyol or Media Markt after this experience.
On November 12, 2025, I purchased a Samsung 65 QN70F television from the Evotechx store on Trendyol with order number 10687346487. I was not at home during delivery, so the courier called me, and I provided the delivery code. However, when I arrived home later, I found only a small envelope containi...
On 11/11/2025, I purchased a Samsung 65" QLED TV for ₺37,683 during the 11/11 sale on Trendyol, with order number 10685041188. However, without any notification, I saw that the product had been canceled with the note “out of stock” when I checked my orders. Yet the same product was listed again by t...
I purchased a dual-monitor computer from the seller Atom Bilişim on Trendyol. When the product arrived, the required DVI converter needed to use the computer with two monitors was missing from the box. I immediately tried to contact the seller via Trendyol, phone, and WhatsApp, but I received almost...
When I received the TCL 55C745 55" 139 cm Satellite Receiver 4K Ultra HD Google Smart Gaming QLED TV from Trendyol, the screen brightness began fluctuating—dimming and brightening momentarily—within the first week of use while watching TV. This issue continued at brief intervals. I contacted the Tre...
Comments