When I received the TCL 55C745 55" 139 cm Satellite Receiver 4K Ultra HD Google Smart Gaming QLED TV from Trendyol, the screen brightness began fluctuating—dimming and brightening momentarily—within the first week of use while watching TV. This issue continued at brief intervals. I contacted the Trendyol seller through the Q&A section and was told that the technical service team would handle it. It took a week or two to reach the service and schedule an appointment. When the technician came, I explained the issue and requested a return or replacement of the product. However, they said they couldn’t do that immediately and would first need to inspect it. After checking the settings, they claimed everything was fine. Yet we are still experiencing the problem. They then asked us to record the issue on video. Since we work full-time, it's not possible for us to leave the TV on all day just to capture a video—especially when the issue occurs unpredictably. I’ve never heard of such a policy before. They expect us to drop everything and record the TV all day. I want to return the product. I will also file a complaint with Consumer Rights. They have not offered us a fair solution, and my satisfaction is zero.
On May 10, 2024, I bought a TCL 65C845 television from Trendyol, with the invoice issued on May 11. Within the first 6 months, the TV experienced screen ghosting and a panel failure, so I contacted the service, which arranged for replacement parts through Bilkom. I also spoke with MediaMarkt, who to...
I purchased a cell phone from Trendyol, a platform I've used many times before without problems. However, this time there was an issue. For order 867261292, the return with code 8405 was rejected by the seller. Trendyol initiated a 21-day technical service inspection period, but the phone has seriou...
Dear Trendyol Support Team, I purchased one “Tactical Cotton Shirt” from the seller Taktik Store via Trendyol. I received the product on Saturday, October 4th, and upon inspection, I noticed a defect on the sleeve cuff (manufacturing flaw). I immediately submitted a replacement request to the seller...
I purchased a smart bracelet from Trendyol in December, but the device was delivered to me in January. On the very first day, I charged the device. To my disappointment, the battery was drained by the next evening, barely lasting a day. Trying again the next day, the battery unexpectedly died around...
On 11/11/2025, I purchased a Samsung 65" QLED TV for ₺37,683 during the 11/11 sale on Trendyol, with order number 10685041188. However, without any notification, I saw that the product had been canceled with the note “out of stock” when I checked my orders. Yet the same product was listed again by t...
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