1

I Want to Return My TCL 55C745 TV Due to Random Screen Brightness Fluctuations

Serpil
Serpil
Trendyol
May 27, 2025 2:38 PM20

When I received the TCL 55C745 55" 139 cm Satellite Receiver 4K Ultra HD Google Smart Gaming QLED TV from Trendyol, the screen brightness began fluctuating—dimming and brightening momentarily—within the first week of use while watching TV. This issue continued at brief intervals. I contacted the Trendyol seller through the Q&A section and was told that the technical service team would handle it. It took a week or two to reach the service and schedule an appointment. When the technician came, I explained the issue and requested a return or replacement of the product. However, they said they couldn’t do that immediately and would first need to inspect it. After checking the settings, they claimed everything was fine. Yet we are still experiencing the problem. They then asked us to record the issue on video. Since we work full-time, it's not possible for us to leave the TV on all day just to capture a video—especially when the issue occurs unpredictably. I’ve never heard of such a policy before. They expect us to drop everything and record the TV all day. I want to return the product. I will also file a complaint with Consumer Rights. They have not offered us a fair solution, and my satisfaction is zero.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1

Trendyol Refused to Replace My Faulty TCL 65C845 TV Despite Availability

Ertaç
Ertaç
Trendyol
October 17, 2024 11:30 AM64

On May 10, 2024, I bought a TCL 65C845 television from Trendyol, with the invoice issued on May 11. Within the first 6 m...

3

Trendyol Refused Return of Faulty Phone, Ignored Issues and Delayed Refund

Necla
September 8, 2024 3:52 PM71

I purchased a cell phone from Trendyol, a platform I've used many times before without problems. However, this time ther...

Defective Shirt Replacement Blocked - Store Refuses Contact

Sefai
October 7, 2025 3:14 PM14

Dear Trendyol Support Team, I purchased one “Tactical Cotton Shirt” from the seller Taktik Store via Trendyol. I receive...

Trendyol's Smart Bracelet Fails to Hold a Charge

Avsar
January 10, 2024 12:52 PM26

I purchased a smart bracelet from Trendyol in December, but the device was delivered to me in January. On the very first...

Samsung 65 Qled Tv Order Canceled And Relisted at Higher Price

Özkan
Özkan
Trendyol
November 12, 2025 8:06 PM30

On 11/11/2025, I purchased a Samsung 65" QLED TV for ₺37,683 during the 11/11 sale on Trendyol, with order number 106850...