I bought a flight ticket from travelgenio.com in 2020. They did not refund my money when the flights were canceled during the pandemic. First, they said that when the airline company returns the money to us, we will refund it, but now I can't communicate in any way. Their websites are not working, they are not returning e-mails, nor are they picking up the phones. I guess they quit the business? Can you help me? I need to know what happened to them and also what'll happen to my money?? Will they ever refund it or is it a case of another fraudster?? There has to be a way to stop these people robbing us, it can't be that easy...
Hello—I’m a former customer of Travelgenio.com. Back in 2020, I purchased a plane ticket through their site. However, when flights were canceled during the pandemic, the refund I was promised never arrived. At first, Travelgenio stated that once the airline processed the refund, they would forward i...
I am frustrated with Pegasus Airlines. This is the fifth time I’ve purchased tickets, paid for them, and had the tickets canceled without receiving a refund. I called customer service, but they always tell me, "We’ll get back to you," and end the conversation without resolving anything. I booked a ...
I tried to buy a flight ticket, somehow something happened with the connection and suddenly the page disappeared. I couldn't buy a ticket or l couldn't book a flight.... But somehow they took the money from my bank account. I emailed them of course l received an automatic email directing me to the a...
I am writing to express my deep dissatisfaction with Pegasus Airlines regarding a refund of €209, which I have been waiting for over two months withou...
After booking flights through your platform, I had to cancel because of problems that were your fault, not mine, got an email confirming that I would get my money back, but I still haven't seen it in my account. This lack of responsibility on your part is not okay. The flight was cancelled because o...
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