Travelgenio

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Travelgenio
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I Can't Get Refunds From Travelgenio.com, I Can't Reach Them

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Mustafa
May 01, 2023 3:14 pm
118

I bought a flight ticket from travelgenio.com in 2020. They did not refund my money when the flights were canceled during the pandemic. First, they said that when the airline company returns the money to us, we will refund it, but now I can't communicate in any way. Their websites are not working, t...

Travelgenio Ticket Refund Still Missing—Site Closed and No Response Now

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Mustafa
May 01, 2023 3:13 pm
-

Hello—I’m a former customer of Travelgenio.com. Back in 2020, I purchased a plane ticket through their site. However, when flights were canceled during the pandemic, the refund I was promised never arrived. At first, Travelgenio stated that once the airline processed the refund, they would forward i...

Frequently Asked Questions (FAQ)

Why is Travelgenio not answering my e-mails?
Travelgenio has gone bankrupt, therefore, they have stopped all their operations. In order to get clear information about the service you purchased, you should contact the service provider. Remember, Travelgenio was only a middleman between you and the service provider. You may have to take the issue to court if all go wrong.
Is Travelgenio still operating?
No, Travelgenio is no longer in business. Otravo, Travelgenio's parent company, announced the company's closure on December 15, 2022. Travelgenio has filed for bankruptcy and has been liquidated as a result.
Can I get a refund from Travelgenio since it’s bankrupt?
Due to Travelgenio's bankruptcy, it is unlikely that you will be able to obtain a refund directly from them. However, there are other options for potential refunds to consider: Credit card charge dispute: If you paid with a credit card, you may be able to dispute the charge with your credit card company. Explain that because Travelgenio is bankrupt, you did not receive the goods or services for which you paid. Based on your claim, the credit card company may reverse the charge. Travel insurance claim: If you had travel insurance, check your policy to see if it covers cancellations due to a travel provider's bankruptcy. If your policy covers such events, you can file a claim with your travel insurance provider for a refund.
How can I reschedule my flight or hotel reservation I made on Travelgenio?
Because Travelgenio has closed, it is critical to seek direct communication with the service providers involved in your booking to ensure a smooth and satisfactory resolution to your travel arrangements. If you booked your trip through Travelgenio, you should contact the airline or hotel directly to make any necessary arrangements or rebook your trip. They will be able to help you with any additional questions or changes to your reservation.
What is Travelgenio customer service contact number?
Unfortunately, Otravo has declared bankruptcy, and all call centers, including Travelgenio’s have been closed. Yet, check the other Faqs to get an idea about how you can dispute the company. A lot of people are in the same situation as you are, so don’t hesitate to post your situation on online platforms and social media to create a community.

About Travelgenio

Travelgenio is an online travel agency that offered various travel-related services and products to customers globally, however; the company has filed for bankruptcy and stopped its operations in 2022. Travelgenio operated in multiple countries, such as Europe, Asia-Pacific, the Americas, and other areas.

Travelgenio provided a range of services and products to enhance travel experiences. Customers could book flights, hotels, rental cars, and travel packages through their platform. They worked with multiple airlines, hotels, and other travel service providers to provide a diverse range of options that cater to different travel preferences and budgets.