Question 1

Why is Travelgenio not answering my e-mails?

Accepted Answer

Travelgenio has gone bankrupt, therefore, they have stopped all their operations. In order to get clear information about the service you purchased, you should contact the service provider. Remember, Travelgenio was only a middleman between you and the service provider. You may have to take the issue to court if all go wrong.

Question 2

Is Travelgenio still operating?

Accepted Answer

No, Travelgenio is no longer in business. Otravo, Travelgenio's parent company, announced the company's closure on December 15, 2022. Travelgenio has filed for bankruptcy and has been liquidated as a result.

Question 3

Can I get a refund from Travelgenio since it’s bankrupt?

Accepted Answer

Due to Travelgenio's bankruptcy, it is unlikely that you will be able to obtain a refund directly from them. However, there are other options for potential refunds to consider:
Credit card charge dispute: If you paid with a credit card, you may be able to dispute the charge with your credit card company. Explain that because Travelgenio is bankrupt, you did not receive the goods or services for which you paid. Based on your claim, the credit card company may reverse the charge.
Travel insurance claim: If you had travel insurance, check your policy to see if it covers cancellations due to a travel provider's bankruptcy. If your policy covers such events, you can file a claim with your travel insurance provider for a refund.

Question 4

How can I reschedule my flight or hotel reservation I made on Travelgenio?

Accepted Answer

Because Travelgenio has closed, it is critical to seek direct communication with the service providers involved in your booking to ensure a smooth and satisfactory resolution to your travel arrangements.
If you booked your trip through Travelgenio, you should contact the airline or hotel directly to make any necessary arrangements or rebook your trip. They will be able to help you with any additional questions or changes to your reservation.

Question 5

What is Travelgenio customer service contact number?

Accepted Answer

Unfortunately, Otravo has declared bankruptcy, and all call centers, including Travelgenio’s have been closed. Yet, check the other Faqs to get an idea about how you can dispute the company. A lot of people are in the same situation as you are, so don’t hesitate to post your situation on online platforms and social media to create a community.

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Frequently Asked Questions

Why is Travelgenio not answering my e-mails?

Is Travelgenio still operating?

Can I get a refund from Travelgenio since it’s bankrupt?

How can I reschedule my flight or hotel reservation I made on Travelgenio?

What is Travelgenio customer service contact number?

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