Hello, I purchased a Toyota Corolla 1.5 Flame X from a Turkey-Izmir Toyota dealer in January 2023. Last night, around 8 o'clock, my vehicle gave a coolant warning, and I immediately pulled over and called the Toyota Roadside Assistance number to have it towed to an authorized service center. After a wait of 3-3.5 hours, the tow truck arrived, and the car was taken to the authorized service center named Toyota Borovalı in Izmir. The next day (today), I was informed that there was a puncture in the rear part of the radiator, and they claimed it was due to a user error. However, there were no accidents, impacts, or any other incidents that could have caused this damage. It is beyond belief to receive a response stating it was a user error. They demanded a repair fee of 16,000.00-TL from me. Despite offering a 10-year warranty for the car, Toyota failed to take responsibility for this issue. My request is for Toyota Turkey to immediately rectify this mistake.
Dear Toyota Customer Service, I am writing to express my strong dissatisfaction and disappointment with a recent experience involving your authorized service provider 'Muhittinoğlu Toyota Gaziantep', regarding my 2021 Toyota Corolla vehicle (license plate: 79 AAP 7**). Before the original manufactur...
I purchased a brand-new 2021 Toyota Proace City Flame X-Pack A/T from Toyota on November 26, 2021. Trusting Toyota, I opted for a 7-year warranty, even though I had only used vehicles other than a Corolla since 2008. As the warranty expired, I brought the vehicle in for the 15,000 km and 30,000 km s...
Sakarya Toyota Sandikci sold me a brand-new Toyota Corolla 1.5 Dream Multidrive S on March 24, 2021. The car had a non-start problem on October 15, 2023. The car was returned to Sakarya Toyota Sandikci service a few days later, claiming to be repaired. However, it failed to start the following eveni...
I bought a 2021 Toyota Proace City brand new, expecting reliability from day one. Unfortunately, I’ve been dealing with a persistent AdBlue fault ever since I took delivery of the vehicle. Every time I took it to the service center, they simply cleared the warning light and handed it back to me—no r...
Four months ago, I purchased a 2023 model Toyota Corolla. Unfortunately, due to a collision with a dog, the radiator sustained damage. I left my car at the Toyota service center in Edirne about a month and a half ago. Initially, I was told it would be ready by May 15th, but later, I was informed tha...
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