I Lost My Toyota Extended Warranty Due to Dealer Delay

Dear Toyota Customer Service, I am writing to express my strong dissatisfaction and disappointment with a recent experience involving your authorized service provider 'Muhittinoğlu Toyota Gaziantep', regarding my 2021 Toyota Corolla vehicle (license plate: 79 AAP 7**). Before the original manufacturer’s warranty of 100,000 km expired, I was offered and paid for an extended warranty. However, when I attempted to schedule the 110,000 km routine maintenance, the authorized dealer was only able to offer an appointment 15 days later. Due to business obligations, I had to travel during that waiting period, and by the time of the appointment, my vehicle’s mileage had reached 115,000 km. The delay in service was entirely caused by the dealership’s scheduling limitations, not by my own negligence. Meanwhile, the air conditioning compressor (climate control motor) of the vehicle failed. This is a component-related malfunction that clearly does not result from user error but is of technical or manufacturing origin. Initially, the service team acknowledged that this issue would be handled under the extended warranty. However, upon delivering my vehicle to the service center, I was informed that my warranty was void because the 110,000 km service was not conducted “on time.” This was both shocking and unacceptable, especially given that the service delay was initiated by the dealership itself. Even worse, I was presented with a repair bill of ₺58,000 (approx. $1,800 USD) for the replacement of the air conditioning unit. I find this utterly unjust, considering the issue is not linked to user misuse and the warranty coverage had already been extended through payment. This entire experience represents a serious violation of consumer rights and undermines Toyota’s commitment to customer satisfaction and ethical service. The authorized dealer’s scheduling failure directly resulted in my loss of warranty coverage and financial burden. I hereby request: 1. Full recognition and reactivation of my extended warranty. 2. Immediate repair of the air conditioning system at no cost under warranty coverage. I also reserve the right to share this experience with national and international consumer protection platforms unless a fair and timely resolution is provided. I sincerely hope Toyota, as a globally respected brand, takes swift action to preserve its reputation and demonstrate its loyalty to its customers.