My Toyota Corolla was involved in an accident. On May 15, 2023, I took it to the authorized Nataş service center in Istanbul Göztepe for repairs covered by my insurance. When I spoke with the staff in the repair department, they mentioned that there was a technician shortage and that there were many cars waiting in line. I was skeptical when they told me that I would have to wait a long time. The authorized representative I spoke with explained that eight of their twelve technicians had left at various times, and they were currently struggling to keep up with the workload with only four technicians. My car was eventually repaired, but they ran into difficulties locating a specific part. They informed me that the part could only be obtained by June 20, 2023. This meant being without a car for a total of 35 days in Istanbul's demanding conditions, which was extremely inconvenient. I have children who need to be driven to and picked up from school, and I rely on my car for commuting. My wife is also working, and we are in a bind without a car. Despite the circumstances, I did not lose my goodwill because of my faith in the brand. However, I recently had another conversation with them. They now claim that they will only be able to obtain the part in the first week of July, resulting in a two-month delay. This goes beyond the upcoming Eid holiday, as we must visit our families. I'm furious; I'm at a loss for words. I'm tempted to take the car out of the shop and disassemble it in front of their service center as a lesson to everyone. Perhaps then, after holding my car hostage for more than three months, they will provide an update. Is there no way to solve this? Can't you provide a replacement vehicle, either from Toyota or Nataş authorized service, if your part supplier fails to deliver the part on time? Is the brand truly helpless? They are polite and courteous during our phone conversations, promising to find a solution and contact me within two business days, but there is no actual resolution. I'm 50 years old and a die-hard Toyota fan. I've never driven anything other than Toyotas, and I've always had my cars serviced at Toyota dealerships. However, this incident has completely shattered my faith in the brand. 😔😔😔
My name is Rukiye Kantarcılar, and I am from Turkey. The recent earthquake has destroyed my house, and to make things worse, my Toyota Corolla 2022 model car was damaged. I took my car to Toyota Otojen service in Konya, but they didn't have the necessary tools to repair the engine system. I was shoc...
On July 30, 2025, my parked Toyota Corolla Cross Hybrid was damaged by another vehicle while I was out of town. When I returned my vehicle on August 14, I immediately took it to the Nataş Kozyatağı Toyota service center in Istanbul and presented the necessary documents and policies. Despite this, th...
In July 2023, I had an accident. It took 110 days for my car to be repaired and delivered. However, one part was missing, creating an unsightly appearance. As of February 21, 2024, 195 days have passed, yet the part still hasn't been procured. I see that Toyota Turkey fails to provide a solution. I ...
I purchased my Toyota Corolla Cross at the end of December 2022. On the morning of May 12, 2025, the vehicle suddenly wouldn’t start. The authorized Toyota service center informed me that the battery was completely discharged. However, they told me the system didn’t allow them to replace it, so they...
To the Attention of Toyota Management, I purchased 2 Toyota Corolla Cross hybrid cars from Ortaköy Toyota Distributor. On September 26, 2023, I had a small accident where my car did not hit or crash into anyone or anything, but only passed over a high sidewalk with only my left front tire. On Janua...
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