I ordered a product from Touche Prive, but the size didn’t fit, so I returned it promptly. It’s now been nearly a month since I sent it back on April 10, and I’m still waiting for my refund. Nothing has been deposited into my account, and there’s been zero communication from the company.
When I try calling their customer service, no one ever answers. It's clear that they’re making refunds as difficult as possible, while new orders are shipped out immediately without delay. They’re quick to take your money, but when it comes to giving it back, they disappear.
At this point, I’m seriously considering taking the issue to the Consumer Arbitration Board because it seems like the only way to get my money back.
Touche Prive, process my refund without further excuses. Customers shouldn’t have to fight this hard to get their money returned. Treat your buyers with respect and fix your refund process.
The products of the Touche brand are nice, and when you buy a product online, the shipping times are also good and fast. However, the return process is very slow. The return is accepted, but the refund is paid very late. You have to follow up a lot, call, and send messages, which is a hassle. I would like to see improvements on this issue and, of course, I want the refund amounts for the products I returned. Order no 755222 Order no 767890 I have two returns.
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
I placed two separate orders from Touche Prive on April 14 and April 19, 2025. When the items arrived, they were too small, so I returned both of them promptly. It’s now been over 20 days since I sent everything back, and I’m still waiting for my refund. Not a single ₺ has been credited to my accoun...
Touche Privé has been a complete disappointment for me. It has been two months since I bought and returned the item, and despite my numerous attempts to get in touch, I have not received any substantial response. I took the step of reporting the issue to the Consumer Arbitration Committee, thinking ...
I purchased a product from Touche Prive and returned it as per their instructions. It’s now been three full months, and I still haven’t received my refund. I’ve waited patiently, but I can no longer stay silent—this is completely unacceptable. I’ve tried reaching customer service countless times. I...
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