I had a terrible experience at the Çorum Vadi Facilities in Turkey, where the night restrooms were unexpectedly closed with no indication of maintenance or cleaning. As a result, I and other customers were forced to utilize the restrooms at a nearby establishment for a fee. It's very annoying to see Shell employees actively guiding customers towards these paid facilities as if trying to slyly divert them elsewhere. Has Shell lost its edge? This level of service is not up to my expectations for a brand that is known for its commitment to quality. I must admit, it's very bad and has left a negative impression on me. I don't think I'll be returning to a Shell station in the future if this is the level of service I can anticipate.
The rest stop at Shell Bumer in Silifke, Mersin, constantly has its toilets closed. Every time we ask about it, the staff gives the excuse that they’re "broken." Is it really possible for the toilets to be broken every single time? It seems like they don’t want to hire workers to clean them or are i...
I'm sharing my recent disheartening encounter with Shell Turkey, which has left me frustrated and disappointed. I visited one of their stations and faced two distinct issues, both of which I promptly reported to their staff. However, their response was lackluster, failing to acknowledge the gravity ...
While traveling to Ankara, I stopped at the Shell gas station in Kırıkkale (25 km before reaching Kırıkkale center). Despite the women's restroom being occupied, a male cleaning staff member nonchalantly entered and demanded, "Get out, I need to clean," blatantly disregarding privacy and respect. Th...
I had a traumatic experience at the Shell Gölköy branch. I purchased diesel fuel for my outboard motorboat. My engine, however, failed, leaving me stranded in the middle of the sea. The station refused to accept responsibility, leaving me to deal with the situation on my own. They even refused to re...
While traveling on the Adana-Şanlıurfa highway, approximately 17-20 km before reaching Osmaniye (from the Adana direction), I stopped at your station located at the Osmaniye park area. I was disappointed to discover that the state of this station, which was associated with a reputable corporate enti...
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