Vestel service technicians installed and assembled my newly purchased 65-inch Toshiba television today. I was pleasantly surprised by their interest and focus. However, I was disappointed to learn that I would have to pay an additional 250 TL for a hanging bracket needed for wall installation, which Vestel does not charge for when installing its own brand products. Furthermore, whereas Vestel brand TVs include a smart remote control as part of the package content if the TV has voice command features, the Toshiba brand TV I purchased did not, despite having the same feature. This is a major concern for me, and I believe it violates the Consumer Rights Act. If I don't get a satisfactory response, I'll file a complaint with the Consumer Arbitration Committee. Toshiba has let me down with this flaw in its service. I demand a full refund.
I purchased a Toshiba 65UA3E63DT 65" 4K Ultra HD Android Smart LED TV, which is under Vestel warranty, on January 13, 2024. The installation was completed within a week by Dicle BTS in Izmir Buca, a service provider for Vestel and many other companies. I already had a wall mount, but because the TV ...
I bought a Toshiba television and needed service, so I contacted their support. To my surprise, Vestel’s service team arrived instead. They inspected the TV and claimed that the LNB input was broken, saying it wasn’t covered under warranty. They then asked me to pay ₺4750 for the repair. I don’t und...
I bought a 65-inch Vestel TV and was told that for an extra ₺2000, I could get the same model with a joystick remote control. They explained that the only difference between the two TVs was the remote control. After discussing it with my wife, we decided to pay the additional ₺2000 for the joystick ...
I called Arnavutköy Vestel Service on Monday, September 1st, regarding a crackling noise coming from the back of my 65-inch Toshiba 65UA3D63DT TV. When the service arrived, they asked for the box, but since the TV was a year old, I didn't have it. The service said they would find an empty box by Wed...
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