Poor Quality Control, Pricing, and Response Time from Toshiba

Dear Toshiba Customer Service Representatives,

My father-in-law bought a 58UA2063DT LED TV from the A101 online sales site, and it broke down within a year. When they turned on the television one morning, the screen was completely gone. We waited for the service for over 15 days (despite daily calls). When the service arrived, they claimed it had a panel issue caused by liquid contact and quoted a repair cost of 9,000 TL (nearly the price of a new unit). To make matters worse, they called days later at midnight to see if we were home for delivery—an unusual time for a delivery when most people are sleeping. This whole situation has been nothing short of tragic. We regret ever learning about Toshiba and bringing their TV into our home. They sell you a product with a warranty only to abandon you with a broken product, citing various excuses. For example, despite our understanding of how to dust, they used "liquid contact" to void the warranty—something we discovered only after researching Toshiba TV complaints. They have yet to provide us with a technical report, despite our repeated requests. The television remains in their possession, and no replacement television has been provided. We're curious what they're waiting for to act—deliver, resolve, repair, stand by their brand, or whatever. They keep repeating the same text about their company's history. As customers, we demand an end to the hardship we've endured, repair of our Toshiba TV product covered by warranty and returned to us within the warranty period, and prompt return to us. We'd like to remind Toshiba that there are numerous other brands they could look into in order to improve. We've had enough brand evaluation opportunities to ensure that we never have to go through this Toshiba-brand-induced ordeal again. If our problem is not resolved, we will be forced to file a lawsuit.

Sincerely.