I signed up for TopPDF only to test its digital file conversion service through the free trial. During that process, I converted a single file and knowingly paid a small one-time fee of ₺5. However, shortly after, I was shocked to see that ₺1599 had been withdrawn from my account without my knowledge or approval. At no point was I shown any clear subscription terms, nor did I authorize any recurring charges. I had no intention of purchasing a subscription, and I never received proper disclosure about this fee.
As soon as I noticed the charge, I immediately canceled the so-called membership. Despite this, my refund request has not been honored. I contacted customer support via email, but I either received no response or was given unhelpful replies that did not resolve the issue.
Charging customers without explicit consent and failing to provide transparent subscription information is unacceptable. I am demanding the immediate refund of the unauthorized ₺1599 charge, the complete cancellation of any membership linked to my account, and a commitment from TopPDF to provide clear billing information in the future to prevent similar issues for other users.
I signed up for TopPDF, a digital file conversion service, simply to try it out and test the free option. During this process, I converted one file and made a small one-time payment of ₺5. At no point was I informed about any ongoing subscription, hidden charges, or automatic billing. Despite this, ...
On August 2, 2025, I noticed that ₺959.40 was withdrawn from my account linked to TopPDF without my knowledge or approval. I had only used the service once to convert a PDF file during the free trial period. At no point did I agree to start a paid subscription, nor did I authorize any payment of thi...
I used the Toppdf website to convert a file and paid ₺5 for a one-time service by entering my card details. That payment was approved, and I assumed the transaction was complete. However, the next day, on August 5, I was shocked to see that an additional ₺1599 had been withdrawn from my card without...
I created an account on the Toppdf platform only to try its free trial and made a ₺5 payment for a single file conversion. However, today I discovered that ₺1,599 was withdrawn from my bank card without any prior notice, confirmation, or authorization. This charge occurred while my trial period was ...
I used the TopPDF website on July 21 to convert a file and paid ₺5 as a one-time fee with my Ziraat Bank card. The next day, July 22, I was shocked to see that ₺1599 had been withdrawn from my account without my permission. At no point did I authorize a subscription, and I never received any prior n...
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