I created an account on the Toppdf platform only to try its free trial and made a ₺5 payment for a single file conversion. However, today I discovered that ₺1,599 was withdrawn from my bank card without any prior notice, confirmation, or authorization. This charge occurred while my trial period was still active, and no password, verification, or consent was requested during the process. I also never agreed to have my card information saved on the platform.
As soon as I noticed the issue, I canceled my subscription, requested my bank to block my card, and filed a dispute for the transaction. When I contacted Toppdf customer service, I received a negative response, and so far my refund request has not been approved. This is the first time I have experienced such an issue.
I believe this unauthorized charge is illegal and against consumer protection laws. I request the immediate refund of ₺1,599 to my bank card ending in 6269, and I expect Toppdf to take responsibility for this unapproved transaction. Aksi halde, 6502 sayılı Tüketicinin Korunması hakkında Kanun kapsamında yasal haklarımı kullanacağımı bildiririm.
I signed up for TopPDF, a digital file conversion service, simply to try it out and test the free option. During this process, I converted one file and made a small one-time payment of ₺5. At no point was I informed about any ongoing subscription, hidden charges, or automatic billing. Despite this, ...
I signed up for TopPDF only to test its digital file conversion service through the free trial. During that process, I converted a single file and knowingly paid a small one-time fee of ₺5. However, shortly after, I was shocked to see that ₺1599 had been withdrawn from my account without my knowledg...
I used the Toppdf website to convert a file and paid ₺5 for a one-time service by entering my card details. That payment was approved, and I assumed the transaction was complete. However, the next day, on August 5, I was shocked to see that an additional ₺1599 had been withdrawn from my card without...
I used the Toppdf website to process a PDF file and paid ₺5, which was clearly described as a one-time payment. I did not sign up for any subscription or ongoing service. However, shortly after that transaction, I was shocked to see that ₺1599 was withdrawn from my account without my knowledge or co...
On August 2, 2025, I noticed that ₺959.40 was withdrawn from my account linked to TopPDF without my knowledge or approval. I had only used the service once to convert a PDF file during the free trial period. At no point did I agree to start a paid subscription, nor did I authorize any payment of thi...
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