I encountered an issue with a Tommy Hilfiger product I purchased from the store and wanted to file a complaint with customer service. The number I called said it was for online shopping and directed me to call the numbers on the website. For the past week, I have been calling the numbers ending in 4588 and 4569, but no one is answering the phones. Despite submitting a written complaint by email, I have received neither a response nor any feedback. There are two phone numbers, and it seems they are intentionally left unanswered.
I have never faced such an issue with any brand before. The store managers' knowledge of this, and their lack of awareness of how it affects their behavior towards customers, is disappointing. After this experience, I will never shop from a Tommy Hilfiger store again and will pursue all legal actions. This is not about a ₺3-4 thousand product; as a human being, I want to see the consequences for the disrespect shown and have the situation rectified. If necessary, I will write to the European headquarters.
I recently bought a pair of Tommy Hilfiger women's sneakers at Elysium Shopping Mall's Boyner store. Despite only wearing them five times, cracks have formed at stress points. My claim was rejected upon inspection, adding to my frustration. What's more, despite multiple daily calls over the past 20 ...
At the Tommy Hilfiger store in the Mall of Istanbul, I made the purchase of a new cap. The product's receipt, invoice, and even its tag were all present and accounted for. However, when I tried to return it the next day, they refused to accept the return despite the fact that their website stated, "...
On May 18, I bought two shirts for my wife at the Kentpark Tommy Hilfiger store. She was dissatisfied with the fabric of one shirt and the collar of the other, so on May 25, I went to the store with the invoice to return them. I was informed that I could neither exchange nor return the shirts becaus...
During the Black Friday discounts, on November 11th, I placed an order for a reasonably priced Tommy Hilfiger jacket from the online store. Despite the expected delivery date being between November 14th and 16th, my order wasn't shipped. Frustrated, I called customer service twice, but received no c...
About a month ago, I purchased a pair of Tommy Hilfiger Loafer shoes from the brand’s official online store (Order No: tmy2-913311). After receiving them, I wore the shoes only twice outdoors, and by the end of the second day, the front tip began to peel and show visible damage. I paid approximately...
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