Tommy Hilfiger Canceled My Black Friday Coat Order Due to Stock Shortages
During the Black Friday discounts, on November 11th, I placed an order for a reasonably priced Tommy Hilfiger jacket from the online store. Despite the expected delivery date being between November 14th and 16th, my order wasn't shipped. Frustrated, I called customer service twice, but received no clear information and no callbacks. Upon checking the online store on November 29th, I discovered that my order had been canceled. When I called customer service again, they stated that it was canceled due to unavailability in stock. However, today, upon receiving a call, they informed me that the order had to be canceled because it couldn't pass the quality control process. I was asked to press '1' for confirmation, creating a sense of obligation.
I did not request the cancellation of my order; you are creating a necessity. How is it that the jacket, still available in the online store, is both out of stock and canceled for quality control reasons? Is it because I placed a discounted order?
I demand the rectification of this error and the compensation of the inconvenience caused. Order No. 1025627818.
The brand does not have its own online shopping site, and the issue is related to the cancellation of an online order from Boyner retail. I am requesting that the grievance be resolved by Boyner, not the brand.







