During the Black Friday discounts, on November 11th, I placed an order for a reasonably priced Tommy Hilfiger jacket from the online store. Despite the expected delivery date being between November 14th and 16th, my order wasn't shipped. Frustrated, I called customer service twice, but received no clear information and no callbacks. Upon checking the online store on November 29th, I discovered that my order had been canceled. When I called customer service again, they stated that it was canceled due to unavailability in stock. However, today, upon receiving a call, they informed me that the order had to be canceled because it couldn't pass the quality control process. I was asked to press '1' for confirmation, creating a sense of obligation.
I did not request the cancellation of my order; you are creating a necessity. How is it that the jacket, still available in the online store, is both out of stock and canceled for quality control reasons? Is it because I placed a discounted order?
I demand the rectification of this error and the compensation of the inconvenience caused. Order No. 1025627818.
On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days without any updates, and then on November 30 it was unilaterally canceled on the grounds that the item was out of stock. My order number is EUAX1S. Canceling an item that appeare...
I bought some Tommy Hilfiger stuff online on November 28, 2023, and paid $36.34. Unfortunately, I'm still waiting for my products to arrive and I haven't received a refund for my loss yet. I've sent in my applications, but the responses I've received haven't been what I was hoping for. So, they went...
On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days for my order to arrive, I learned on November 29, 2025, that my order had been canceled due to the item being “out of stock.” Canceling a product days after purchase — especially wh...
On December 9, 2025, I purchased a d.s Damat Slim Fit Windproof Fiber-Filled Men's Jacket, model 3HF07ORT04262 in black, from N11 for a discounted price of $12. The product was listed as in stock, and I completed my payment accordingly. However, a few days after the payment, I received an SMS saying...
I ordered a puffer jacket from the N11 DeFacto store with order number 202357329834. Initially, my order was confirmed, but the store failed to ship it for 8 days. During this time, I contacted them to ask why the item hadn’t been shipped, and I received the same generic response twice: "Your order...
Comments