Tommy Hilfiger Canceled My Black Friday Coat Order Due to Stock Shortages

November 30, 2023 2:07 PM98

During the Black Friday discounts, on November 11th, I placed an order for a reasonably priced Tommy Hilfiger jacket from the online store. Despite the expected delivery date being between November 14th and 16th, my order wasn't shipped. Frustrated, I called customer service twice, but received no clear information and no callbacks. Upon checking the online store on November 29th, I discovered that my order had been canceled. When I called customer service again, they stated that it was canceled due to unavailability in stock. However, today, upon receiving a call, they informed me that the order had to be canceled because it couldn't pass the quality control process. I was asked to press '1' for confirmation, creating a sense of obligation.

I did not request the cancellation of my order; you are creating a necessity. How is it that the jacket, still available in the online store, is both out of stock and canceled for quality control reasons? Is it because I placed a discounted order?

I demand the rectification of this error and the compensation of the inconvenience caused. Order No. 1025627818.

Işılay
November 30, 2023 4:10 PM

The brand does not have its own online shopping site, and the issue is related to the cancellation of an online order from Boyner retail. I am requesting that the grievance be resolved by Boyner, not the brand.

Comments

Similar Complaints

Mango Canceled My Jacket Order Days Later Claiming No Stock

December 1, 2025 2:31 PM39

On November 23, I purchased a jacket from Mango’s online store. After paying for the order, it was left on hold for days...

1

Tommy Hilfiger Online Order Delivery and Refund Issue

February 8, 2024 11:23 AM111

I bought some Tommy Hilfiger stuff online on November 28, 2023, and paid $36.34. Unfortunately, I'm still waiting for my...

Tommy Hilfiger Online Order Delivery and Refund Issue
Tommy Hilfiger Online Order Delivery and Refund Issue
Tommy Hilfiger Online Order Delivery and Refund Issue
Tommy Hilfiger Online Order Delivery and Refund Issue
+1

Mango Canceled My Jacket Order Days Later Claiming ‘Out of Stock

December 3, 2025 12:16 AM53

On November 26, 2025, I purchased a jacket through Mango’s online store under order number EUQ130. After waiting days fo...

N11 DeFacto Puffer Jacket Order Canceled After 8 Days Without Shipping

January 21, 2025 7:53 PM50

I ordered a puffer jacket from the N11 DeFacto store with order number 202357329834. Initially, my order was confirmed, ...