At the Tommy Hilfiger store in the Mall of Istanbul, I made the purchase of a new cap. The product's receipt, invoice, and even its tag were all present and accounted for. However, when I tried to return it the next day, they refused to accept the return despite the fact that their website stated, "If you are not satisfied for any reason, we gladly accept returns within 60 days," despite the fact that the website stated this. They asserted that the return policy only allowed returns on the same day that the item was purchased. When I brought to their attention that this action violated Consumer Rights, their dismissive response was, "There's nothing we can do."
I had previously reported about the problem I experienced with the coat I bought from Tommy Hillfiger in Istanbul. During the solution process of the problem, I did not receive a response from the brand via sikayetvar.com in Turkey, nor was it possible to reach the customer service department. I the...
I encountered an issue with a Tommy Hilfiger product I purchased from the store and wanted to file a complaint with customer service. The number I called said it was for online shopping and directed me to call the numbers on the website. For the past week, I have been calling the numbers ending in 4...
Last year, on December 31st, I splurged ₺2500 at the Tommy Hilfiger outlet in Susurluk for a bag that has since become a total disappointment. The straps started peeling within the first few months, and the strings inside began fraying. Unfortunately, due to the distance from my address, I couldn't ...
On April 8, 2024, I left my previously purchased coat at your Tommy Hilfiger Izmir Hilltown store for inspection due to issues. Today, when I visited, I was informed that the product had been examined and there was a manufacturing defect in the coat, so my return was accepted. When I requested a ref...
I bought a pink coat from the Tommy Hilfiger store in Izmir Istinye Park Mall, but unfortunately, the collar of the coat has a different color than the rest of the coat. The employees at the store gave us the recommendation to carefully washing the coat, which we did; however, the discoloration in t...
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