I purchased a Sports Package subscription from the Tod platform about a month ago, and I live in Antakya, Hatay. From the very first day of my subscription, I haven’t been able to watch any broadcasts due to inadequate internet infrastructure in my area. I tried to contact customer service both by phone and through online messaging, but I never received any response. I even reached out on Twitter, where they promised to call me back, but no one ever did.
I paid the subscription fee in advance. I also requested to switch to a physical device to resolve the issue, but I wasn’t given any assistance. When I asked for my subscription to be canceled and the payment refunded, I was told that the problem with the internet connection was my responsibility, so a refund could not be issued.
Since I haven’t been able to use the online service at all, I’m primarily requesting a refund for the subscription fee I paid. I kindly ask that my issue be resolved as soon as possible.
I am dissatisfied with the annual Digiturk Bein Sports Sports Package service I purchased through Tod TV. During broadcasts, the image quality constantly deteriorates, and the stream freezes. Despite my internet speed being high and trouble-free, the fact that I experience these problems clearly ind...
I currently have an active F1 subscription package through Tod Türkiye, and I’m extremely disappointed with the quality and lack of customer support. On March 23, 2025, during the live Formula 1 race, the audio completely cut out around the 30th lap and never came back. I contacted customer service...
On 23 November 2025, at around 16:15, I created an account on Tod TV by purchasing the sports package and watched the first half of the Beşiktaş–Samsunspor match without any issues. After the first half, I attempted to carry out some actions through the application, but after this process I was no l...
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
I wanted to sign up for Tod TV, but there were errors in the system; it kept saying that the payment couldn’t be processed. Later, I noticed that the fees for two different packages were charged to my credit card at the same time. What’s worse is that I can’t reach customer service at all. The numbe...
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