I purchased a pair of Timberland boots from SuperStep, and after only the second wear, the color started fading. I sent them in for service twice, but each time, they were returned without any repairs, citing “user error.” I’m genuinely confused as to how merely wearing the boots could have caused this issue. They weren’t exposed to any chemicals and were only used outdoors for regular daily activities.
Considering I paid around 200 euros at the exchange rate two years ago, I expected far better quality. This was not a budget purchase, yet the boots deteriorated almost immediately. I am asking SuperStep and Timberland to take responsibility and address this issue, as their response so far has been completely unsatisfactory.
I have a problem with the sole of my Timberland boots. After purchasing them, I felt a discomfort in my foot, so I checked under the soft insole. I clearly saw that there was a stitching repair on the left side, and the overlapping layers were causing the discomfort. I returned the boots to the Aqua...
I purchased Timberland boots, and the metal accents on the front caused excruciating foot pain to the extent that walking became difficult. I tried wearing them for two days, but they caused blisters on my feet. I explained this issue at the SuperStep store, and they sent the boots for inspection. U...
About seven months ago, I bought a pair of hiking boots from Timberland's website. Despite their two-year warranty and high praise, the boots tore from the inside on both shoes. I sent them in for inspection, but they were returned with the explanation of "normal wear and tear." No repairs were made...
In November 2022, I purchased a pair of Timberland casual shoes from a sports store, trusting the brand’s reputation and the lifetime warranty on the soles. Despite wearing them for only 5 months, both soles have split in half. I’ve contacted both Yalı Spor and Timberland to resolve this issue, but ...
On November 27, 2023, I submitted my Timberland Greenstride Motion 6 boots for repair or exchange due to a small thread coming undone. I provided the store with the documentation (Form No: 013500 1-R-7-904943) for the repair. However, 15 days later, I was informed that the boots had been destroyed. ...
Comments