Timberland customer service won’t refund my returned boots, how can I resolve this?

If Timberland customer service won’t refund your returned boots and you want to resolve it;

Confirm your return was completed properly;

• Check your return tracking
• Confirm the package was delivered back to Timberland
• Save the tracking number + delivery proof

Gather your documentation;

• Order confirmation (receipt)
• Return tracking/delivery proof
• Return authorization (if provided)
• Screenshot of return status in your Timberland account

Contact Timberland Support again;

• State clearly:
– You returned the boots
– They were delivered (attach tracking proof)
– You haven’t received a refund
• Provide:
– Order number
– Return tracking number
– Delivery date
– Screenshots

Ask them to;

• Confirm receipt of the return in their warehouse
• Process your refund immediately
• Provide a refund reference/confirmation

If they claim they haven’t received the return;

• Ask them to check with the returns department
• Provide the carrier’s delivery confirmation

If it still isn’t resolved;

Consider posting a complaint on Xolvie to push for action and warn others.