On November 27, 2023, I submitted my Timberland Greenstride Motion 6 boots for repair or exchange due to a small thread coming undone. I provided the store with the documentation (Form No: 013500 1-R-7-904943) for the repair. However, 15 days later, I was informed that the boots had been destroyed. When I visited the store, they said they could not provide a replacement since they did not have the same boots in stock and could not issue a refund. Instead, they offered me to shop at the store for the equivalent amount.
Upon checking, I found that the alternative boots in the store were nearly double the price of what I originally paid. I request that my issue be resolved by providing me with a comparable pair of boots. Thank you.
I have a problem with the sole of my Timberland boots. After purchasing them, I felt a discomfort in my foot, so I checked under the soft insole. I clearly saw that there was a stitching repair on the left side, and the overlapping layers were causing the discomfort. I returned the boots to the Aqua...
In November 2022, I purchased a pair of Timberland casual shoes from a sports store, trusting the brand’s reputation and the lifetime warranty on the soles. Despite wearing them for only 5 months, both soles have split in half. I’ve contacted both Yalı Spor and Timberland to resolve this issue, but ...
In November 2023, I purchased a pair of Timberland 6 Inch Premium men's boots (Order No. 8025106783) from the seller on Trendyol. The eyelet on the fourth hole from the bottom on the left boot came out and could not be reattached, resulting in an unsightly appearance. Despite this, I continued to we...
About seven months ago, I bought a pair of hiking boots from Timberland's website. Despite their two-year warranty and high praise, the boots tore from the inside on both shoes. I sent them in for inspection, but they were returned with the explanation of "normal wear and tear." No repairs were made...
I purchased Timberland boots, and the metal accents on the front caused excruciating foot pain to the extent that walking became difficult. I tried wearing them for two days, but they caused blisters on my feet. I explained this issue at the SuperStep store, and they sent the boots for inspection. U...
Comments