Ttonic Rejected 14-Day Withdrawal Request Despite Unused Product and Refund Demand

I purchased a product from Ttonic’s own website, which on its Return, Exchange and Right of Withdrawal Policy clearly states in article 2 that consumers can exercise their right of withdrawal within 14 days without giving any reason and without paying any penalty. The product was delivered to me on 13 October, and I submitted my withdrawal request on 15 October, well within the 14‑day period. Despite this, the company rejected my withdrawal request on the grounds that they think the product was used, although there was absolutely no use of the product. I have also documented their rejection message. Since I exercised my right of withdrawal on time and the product was not used, I request that Ttonic urgently accept my withdrawal request and refund the full amount I paid.