Tight Tonic Sent Wrong Items and Delayed My Refund
On August 15, I purchased a three-pack of black effect shorts in size L-XL from Tight Tonic. For order number 42454, I was supposed to receive two pairs of shorts, but instead, I received two pairs of leggings.
I have been completely unable to contact the company by phone. My calls go unanswered, and the emails I send are returned. I had no choice but to contact them through WhatsApp, initially requesting an exchange because the wrong products had been sent and later, after giving up on the exchange process, requesting a refund.
Although I shipped the products back to the company on August 27 for a return, I still have not received my refund despite the amount of time that has passed. They keep delaying the process by asking me to fill out different forms, first telling me to complete one form and then another.
Most recently, I was told that I had been placed in a refund queue and that my refund would be processed when my turn came. They also claimed that the delay was due to the bank. Delaying such a simple refund process in this way and repeatedly making the customer wait is not a good-faith approach. I request that my refund be processed immediately, within a reasonable period from the date the returned products were received by the company, without any further unnecessary delays.
