Tight Tonic Failed to Send Missing Fat-Burning Bodysuit
On August 9, I ordered two pairs of long leggings, two pairs of short leggings, and one fat-burning bodysuit from the Tight Tonic (ttonic) Instagram page. I paid approximately $68.40 in full with my credit card. Although their page stated that orders would be shipped the same day, my products were not delivered until August 15, after I repeatedly messaged them and asked for an update. The shipment was sent through Porego Bilişim ve Tic. Ltd. Şti. with tracking number 22313017014625 via Sürat Cargo.
When I opened the package, I noticed that the fat-burning bodysuit, which was one of the products in my order and was priced at approximately $15.25, was missing. I immediately contacted the company by message. They confirmed in writing through WhatsApp that they would look into the missing item and send the fat-burning bodysuit to me. On August 17, I contacted them again to ask whether there had been any progress. They told me that their sales team was handling the issue, but the missing product was never shipped.
On August 24, because the missing product still had not been sent, I clearly stated that I wanted to cancel this part of the order, receive a refund of approximately $15.25 to my credit card, and no longer wanted the product. They confirmed that they accepted my request. However, when I asked about the status of the refund again on August 25, they neither responded nor replied to any of my subsequent messages. I also tried calling them but could not reach anyone. I currently have no way to contact the company through any channel.
As a result, they neither sent the missing product nor refunded the approximately $15.25 I paid for it. They are not responding to my messages at all, leaving me without a solution as a customer. I request that the approximately $15.25 charged for the missing product be refunded to my credit card as soon as possible and that the inconvenience I have experienced be resolved. If the refund is not processed, I am considering exercising my legal rights, including filing complaints with CİMER and the Consumer Arbitration Committee.
