On July 29, 2025, I discovered an unauthorized charge of ₺1,599 on my credit card from SGT VTheBestPDF*, an overseas virtual POS transaction. I had only purchased TheBestPDF PDF converter previously, and I never gave consent or approval for this additional payment. This charge was made without my knowledge, leaving me financially affected.
I do not recall subscribing to any membership or recurring service, so if there is such a subscription in place, I request that it be canceled immediately and that the ₺1,599 charge be fully refunded. This transaction was clearly processed without proper authorization, which raises serious concerns about personal data and payment security.
So far, I have not received any meaningful support or explanation from the company. This lack of communication has only made my frustration worse.
I demand that TheBestPDF refund the ₺1,599 taken without consent, confirm the cancellation of any hidden subscription, and provide a written explanation of how this charge occurred. If I do not receive a timely resolution, I will be forced to file a complaint with the prosecutor’s office and take legal action against the company for violating my consumer rights and personal data security.
On June 25, 2025, I made a one-time purchase of a PDF converter through TheBestPDF. However, on August 1, 2025, I discovered a new charge of ₺1,599 withdrawn from my card via SGT VTheBestPDF overseas virtual POS*, processed completely without my knowledge or consent. I never approved any ongoing sub...
On July 28, 2025, I attempted to use the TheBestPDF app to convert a photo into a PDF file. Although I never started or approved any membership, my bank card was charged ₺1,599. At no point did I receive any warning, confirmation message, or request for consent. I am certain that I did not subscribe...
On July 25, I noticed that ₺1,599 was withdrawn from my credit card by TheBestPDF, linked to my account under the email address b*********@gmail.com**. What makes this situation unacceptable is that I never received any service in return for this payment, nor did I authorize or approve any membershi...
On July 2, 2025, I used TheBestPDF to edit a document and paid the ₺25 one-time fee with my Ziraat Bank credit card. I did not request or authorize any membership or recurring payments. However, on August 8, 2025, I noticed in my credit card provisional transactions that ₺1,599 had been charged unde...
On August 6, 2024, ₺1,599 was withdrawn from my QNB bank card by TheBestPDF without my knowledge or authorization. I never purchased any product or service, nor was I given access to any feature in exchange for this payment. The only thing that occurred was the unauthorized charge itself. To make m...
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