On June 25, 2025, I made a one-time purchase of a PDF converter through TheBestPDF. However, on August 1, 2025, I discovered a new charge of ₺1,599 withdrawn from my card via SGT VTheBestPDF overseas virtual POS*, processed completely without my knowledge or consent. I never approved any ongoing subscription, nor was I informed of any recurring billing at the time of my purchase.
This situation is not just a financial problem but also a serious breach of personal data security. My card details appear to have been stored and misused without authorization. I am now left in a vulnerable position, with money taken from my account unfairly.
I have attempted to resolve the matter, but the lack of transparency and customer support has left me with no answers. Instead, I am forced to take further action to protect my rights.
I demand that TheBestPDF immediately cancel any hidden membership linked to my card, refund the full ₺1,599 charge, and confirm in writing that my personal and financial details are securely deleted. If no action is taken, I will proceed with a formal complaint to the prosecutor’s office and initiate legal proceedings against the company for violating consumer rights and data protection laws.
On July 29, 2025, I discovered an unauthorized charge of ₺1,599 on my credit card from SGT VTheBestPDF*, an overseas virtual POS transaction. I had only purchased TheBestPDF PDF converter previously, and I never gave consent or approval for this additional payment. This charge was made without my kn...
On July 28, 2025, I attempted to use the TheBestPDF app to convert a photo into a PDF file. Although I never started or approved any membership, my bank card was charged ₺1,599. At no point did I receive any warning, confirmation message, or request for consent. I am certain that I did not subscribe...
On July 25, I noticed that ₺1,599 was withdrawn from my credit card by TheBestPDF, linked to my account under the email address b*********@gmail.com**. What makes this situation unacceptable is that I never received any service in return for this payment, nor did I authorize or approve any membershi...
On July 2, 2025, I used TheBestPDF to edit a document and paid the ₺25 one-time fee with my Ziraat Bank credit card. I did not request or authorize any membership or recurring payments. However, on August 8, 2025, I noticed in my credit card provisional transactions that ₺1,599 had been charged unde...
I attempted to use TheBestPDF service, but it never worked for me. Despite not being able to access or benefit from the service in any way, I later discovered that ₺1,599 was withdrawn from my account one month after my initial attempt. This charge was made without proper authorization, and it is un...
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