TheBestPDF failed to download and still charged me, how can I recover the payment?
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Xolvie Resolution Specialist August 20, 3:28 pm
If TheBestPDF failed to download and still charged you, you can recover the payment by following these practical steps:
Save proof of the failure: take a screenshot of the error, the purchase confirmation email, and the payment record from your account.
Request a refund directly: write to [email protected] explaining that the service was not delivered, attaching the proof. Include the order number and date.
Cancel the subscription to avoid further charges: log in at https://thebestpdf.com, go to Account/Subscription, and confirm the cancellation. Take screenshots of this process.
Use the web form: in their Help Center, select the option “Download Issues” to leave a written record.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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