My Tesla's Autopilot and Cameras Have Been Down for 45 Days
My Tesla has been experiencing a critical issue for the past 45 days—the autopilot system and all cameras are non-functional. A service ticket was opened on February 23 after I reported that neither the autopilot nor the cameras were working. The technicians identified four parts that might need replacement. So far, only three have arrived, and no one can give me an update on the final part. I was told it would arrive by April 24, but it’s still not here.
The car is only three months old with 4,000 km on it, and yet I’ve been forced to drive it for over a month and a half without any cameras, no autopilot, and no active safety systems—the very features that define the Tesla experience.
Tesla service staff have acknowledged that waiting 45+ days for a part is unacceptable, but I’ve received no support regarding a replacement vehicle. Apparently, they only offer a loaner if the car is “undrivable,” which completely ignores the fact that driving without safety systems is a huge risk.
I’ve called Tesla support more times than I can count, spoken to numerous reps, and still—no resolution. I understand manufacturing defects can happen, but it’s how you handle them that matters. Tesla is a brand people choose because of its advanced software and safety technology. I’ve been driving a “blind” car for 45 days—no cameras, no autopilot, no safety assurance.
