I placed an order through a Temu advertisement on 1 December 2025 for five items: a French fry cutter, a portable speaker, an iPhone 13 hand drill, and a fridge cloth, along with one more item. I paid by bank card and a total amount of R557.00 was deducted from my account. However, I did not receive any order number or order confirmation email or SMS from Temu. After payment, the only information I received was that the order would be delivered to the address I provided, but I was not given any tracking details or a reference number to follow up on the delivery. Because there is no order number or confirmation message, I currently have no way to monitor the status of my purchase even though the money has already been taken from my account. I request that my order be located and processed urgently, that I be provided with a proper order number and tracking details, and that the items I paid for be delivered to my address as soon as possible.
I made a purchase on the Temu app on May 23. The product was labeled as “expedited delivery” and was guaranteed to arrive within 5 business days. It's June 26, and I'm still waiting for an update on my order. I have no updates on whether it has been shipped or its current location. The constant barr...
I am a Temu customer in Johannesburg, South Africa, and I am extremely frustrated about two refunds that I have still not received and the poor communication around them. On 28 November 2025 I cancelled two orders with the following order numbers: PO-184-19709895550073206-D01 and PO-184-197099813766...
On February 28, 2025, I bought two products from the Temu shopping site, trusting the platform. I canceled my order on the same day, and a message appeared in my account stating that the money had been refunded. Specifically, the refund notification showed a projected return to my original payment m...
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