I feel totally let down by my experience with the Temu shopping site. They told me that my refund was being taken care of after I had a problem with my purchase and suggested I reach out to my bank using the ARN number they gave me. I contacted my bank, and they informed me that Temu never started any refund process. It's been nearly two months, and I'm still waiting on my ₺2,600 refund. Every time I reach out to Temu, they just keep giving me the runaround with misleading info and even some fake 'proof' about the refund, telling me to check with my bank instead. I’ve called my bank over 20 times, and I keep getting the same answer—no refund has been processed. This whole situation has made me feel tricked and stuck for a long time.
I placed an order on Temu and decided to return some items. My return was accepted, but it has been over a month, and I still haven’t received my refund. When I contacted Temu customer service, they insisted that the refund was processed and provided me with an ARN number to give to my bank. However...
I made a purchase on Temu, but even though I canceled the order, I still haven’t received my refund of ₺1,757.28 since May 29. I am extremely disappointed and frustrated with Temu. Their support team keeps telling me to contact my bank, but when I do, the bank confirms that no refund has been proces...
I placed an order on Temu on April 16 and canceled it almost immediately. Despite the quick cancellation, the refund has still not reached my bank account. Temu claims they’ve already processed the refund and even sent me a receipt showing it was supposedly sent to my bank. But when I contacted my b...
I added some items to my cart on the Temu app, just to browse—I had no intention of ordering right away. But I accidentally confirmed the purchase. I immediately canceled the order within seconds, and the payment hadn’t even been fully processed through my bank yet. Despite the instant cancellation,...
I canceled two orders worth ₺1316 and ₺629 that I placed on the Temu shopping platform about six months ago, following all the proper procedures, and the refund process was initiated. However, Temu has not issued any refund. Instead, they provided a fabricated digital document labeled as a "proof of...
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