I feel totally let down by my experience with the Temu shopping site. They told me that my refund was being taken care of after I had a problem with my purchase and suggested I reach out to my bank using the ARN number they gave me. I contacted my bank, and they informed me that Temu never started any refund process. It's been nearly two months, and I'm still waiting on my ₺2,600 refund. Every time I reach out to Temu, they just keep giving me the runaround with misleading info and even some fake 'proof' about the refund, telling me to check with my bank instead. I’ve called my bank over 20 times, and I keep getting the same answer—no refund has been processed. This whole situation has made me feel tricked and stuck for a long time.
I canceled two orders worth ₺1316 and ₺629 that I placed on the Temu shopping platform about six months ago, following all the proper procedures, and the refund process was initiated. However, Temu has not issued any refund. Instead, they provided a fabricated digital document labeled as a "proof of...
On August 31, 2025, I placed an order for clothing and artificial nail products through Temu. Immediately after the order, I initiated a return process. However, even after 21 days, my refund of ₺902 has not been issued. I have contacted Temu customer service multiple times, and each time I received...
I am very frustrated with the experience I’ve had using the Temu app. Without my approval, the app automatically placed an order for an item that was sitting in my shopping cart. I immediately canceled the order and was informed that a full refund would be processed. However, it’s now been over two ...
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