Temu Did Not Refund My Money for Clothing and Nail Products Return

On August 31, 2025, I placed an order for clothing and artificial nail products through Temu. Immediately after the order, I initiated a return process. However, even after 21 days, my refund of ₺902 has not been issued. I have contacted Temu customer service multiple times, and each time I received the same response: “We have deposited your money, check with your bank.” But when I contacted my bank, they confirmed that no such refund transaction exists. Throughout this process, I have been repeatedly given the same answers and left without a solution, and I am now waiting for this to be resolved. I paid with my bank card, and my order number is PO-203-10031277368951505-D01. I live in Kilis and request that my rightful refund be processed as soon as possible.