Teka Refuses to Replace My ARK938 Faucet’s Broken Spout Despite a Known Defect
On May 14, 2014, I purchased a Teka ARK938 kitchen faucet. However, on February 16, 2025, I experienced a spout breakage, which, according to various complaints on social media and Şikayetvar, is a well-known manufacturing defect. On March 17, 2025, I contacted Teka customer service and spoke with Ms. Z***. She stated that this issue is considered user-induced and that Teka does not cover it, requesting ₺3,076.73 for the replacement part. However, I strongly believe that this is a chronic issue rather than a user fault, as the same type of breakage has occurred to multiple users. Given this, I request Teka to stand behind its product and provide the necessary replacement part free of charge. Doing so would demonstrate that Teka truly upholds its corporate identity and supports its customers. Thank you.
Mr. Uğur Y. Your complaint is extremely important to us. You will be contacted as soon as possible to assist you. If you would like to call and get information, you can contact us at our Call Center during weekdays between 09:00-18:00 and on Saturdays until 13:00. If you wish, you can fill out the contact form on our website or write your complaint directly to our email address. Thank you for choosing our products, and we hope you use them in good health for many years. Sincerely, Teka Customer Service
Hello, No one contacted me, no response was provided.
