Tefal Clipso Pressure Cooker Hasn't Been Fixed for Months

45

I gave my Tefal Clipso pressure cooker to an authorized service center a month and a half ago, but I haven't received any updates yet. When I reach out to customer service, they tell me they'll check with the technical service and let me know, but I haven't heard anything yet. I haven't heard anything from customer service or the authorized service center. I don't know where my product is, what happened to it, if it's been fixed, or what the problem is. It's so annoying when you can't get any answers.

November 27, 2023 5:44 PM (1 hour after complaint)

Dear Customer, We would like to inform you that the necessary research on the matter will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center Call Center

December 6, 2023 12:36 PM

Dear Valued Customer, We would like to emphasize that customer satisfaction has always been our priority as Groupe SEB. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Kind regards, Groupe SEB Customer Communication Center Call Center

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