I'm extremely frustrated with Tefal's service regarding my kitchen blender. I sent it in for repair back in March, expecting a part replacement. However, I had to wait until June to receive a response, only to be told that the required part is unavailable and I should purchase a new one with a discounted price. Why was I kept waiting for so long? Now, the price has gone up, and even with the discount, it's beyond what I can afford. If they had informed me in March, I could have taken appropriate action. As a customer, I feel completely let down. Tefal is a well-established company, and I always believed in their support. The promised replacement part, priced at 450 TL, would have made my blender brand new. But now, even with the discount, it's unaffordable. I kindly request a resolution to my ordeal.
On March 29, 2023, I bought a Tefal hand blender and a warranty insurance plan from Trendyol. When I opened the box, I saw that the plastic part that makes the blade spin wasn't lined up right with the blender's body. When I tried to puree some vegetables in the blender, it didn't work right. I took...
I am disappointed with my purchase of the Tefal ActivFlow Expert Blender Set, as it unexpectedly broke after just two uses. I contacted them for a replacement, anticipating standard customer service, but obtaining approval for a repair turned out to be quite challenging. After countless exchanges, I...
I bought a rechargeable mop from Tefal two years ago, and it stopped working just 15 days after the warranty ran out. I reached out to the service center, and they told me the repair would cost ₺5,100, which is quite a lot of money. I'm so disappointed with this situation because it feels like more ...
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and...
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