I'm extremely frustrated with Tefal's service regarding my kitchen blender. I sent it in for repair back in March, expecting a part replacement. However, I had to wait until June to receive a response, only to be told that the required part is unavailable and I should purchase a new one with a discounted price. Why was I kept waiting for so long? Now, the price has gone up, and even with the discount, it's beyond what I can afford. If they had informed me in March, I could have taken appropriate action. As a customer, I feel completely let down. Tefal is a well-established company, and I always believed in their support. The promised replacement part, priced at 450 TL, would have made my blender brand new. But now, even with the discount, it's unaffordable. I kindly request a resolution to my ordeal.
On March 29, 2023, I bought a Tefal hand blender and a warranty insurance plan from Trendyol. When I opened the box, I saw that the plastic part that makes the blade spin wasn't lined up right with the blender's body. When I tried to puree some vegetables in the blender, it didn't work right. I took...
Well, the situation with our Tefal Masterblend Pro hand blender is really painful. Not only did it start melting, but apparently this is due to the utilization of substandard materials and a manufacturing flaw. That means that it can't be repaired, as the metal inside the blender part is movable. Th...
I am disappointed with my purchase of the Tefal ActivFlow Expert Blender Set, as it unexpectedly broke after just two uses. I contacted them for a replacement, anticipating standard customer service, but obtaining approval for a repair turned out to be quite challenging. After countless exchanges, I...
I bought Tefal's X-plorer 75 series robot vacuum cleaner for 10,000 TL, but it broke and had to be sent to the service center. After waiting for a while, the service center decided to replace the product, but because it wasn't available, I had to wait longer. I called the center to find out what was...
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