I recently attempted to close my credit card, account, and debit card with TEB Bank. I initiated the credit card closure through mobile banking and received a notification that it would be closed within a week. However, the virtual card remained active, and I never received confirmation of the closure.
When I tried to close my checking account, I encountered an error message stating, "We cannot process your request due to an linked debit card." I proceeded to close the debit card through mobile banking and attempted to close the account again. This time, I was informed that this action couldn't be performed via mobile banking.
I called 0850 222 09 29 to close the account, but they insisted I needed an internet password. When I called 0850 200 06 66 to obtain this password, they directed me to use the "forgot password" option in mobile banking. Following their instructions, I had to change my mobile banking login password. However, due to a SIM block, I couldn't receive the temporary login password.
Calling 0850 200 06 66 again, I was told I needed to visit a branch to get an internet password. It seems TEB is doing everything possible to prevent me from closing my account. They first cancel the cards, leaving you unable to use phone or mobile banking. Then they force you to visit a branch to close your account. This feels like a deliberate policy to discourage account closure - it's practically harassment.
Rest assured, I will visit a branch and terminate all relations with TEB Bank. To those wishing to close their accounts, learn from my mistakes and don't fall for their tactics. Don't close your debit card. Instead, obtain an internet password and request account closure through phone banking.
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Hi there, I'd like to file a complaint about TEB Bank. I attempted to close my credit card account on Cepteteb by settling all remaining balances. I reached out to customer service to inform them of my decision to close my card and successfully completed the necessary steps. Surprisingly, after a mo...
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