After changing my SIM card, my internet banking password was blocked, and TEB is now asking me to enter my card number to regain access. However, the new credit card they sent me, as per their own policy, does not have a card number printed on it! Because of this, I am unable to complete the process and have been told that I need to visit a branch. As a full-time employee, visiting a branch during working hours is a significant inconvenience for me. Why should I bear the consequences of a situation caused entirely by the bank’s lack of foresight? As a long-standing institution, I expected TEB to prioritize customer satisfaction. Sending out cards without numbers and then making the card number mandatory for certain transactions is a serious planning failure. I urge TEB to resolve this issue promptly and to take steps to ensure that other customers do not face similar inconveniences. A bank of this size and reputation should value its customers’ time and satisfaction far more!
As a customer of TEB Bank, I am facing an issue with the blockage of my internet banking password through mobile banking. This problem stems from my inability to remove the blockage due to a change in my phone number. I am currently pursuing postgraduate studies abroad while also working. Consequent...
As a salary customer of TEB Bank, I can confidently say this bank has only caused me regret. Despite having no outstanding debt, a block was placed on both my overdraft account and my credit card. I have always made my payments on time and expected a more reasonable approach. I went to the bank, and...
I recently attempted to close my credit card, account, and debit card with TEB Bank. I initiated the credit card closure through mobile banking and received a notification that it would be closed within a week. However, the virtual card remained active, and I never received confirmation of the closu...
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
I’m attempting to complete a transaction with TEB, but I keep encountering an error message that states, “You cannot proceed, please contact your branch.” I contacted customer service immediately, and they informed me that there are no apparent problems with my account. In the meantime, I have a pay...
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