As a public official, my institution reached an agreement with TEB Bank. My account was restricted after installing and activating the mobile app, despite the fact that I entered the proper password. Despite multiple contacts to customer service, no action was taken. When I communicated with the team leader, they promised to promptly handle the matter with the bank, but no action was performed. It's outrageous that new clients are already weary and then urged to attend a branch, which makes no sense. Customer support attempts to assist with worthless information such as 'You're flagged in the system, we can't see your details' while constantly shifting blame to the branch. I'm really considering terminating relations with TEB Bank. As soon as money is deposited in my account, I will transfer it to another mobile app. TEB Bank's attitude is reprehensible, and I hope others do not succumb to it.
I recently attempted to close my credit card, account, and debit card with TEB Bank. I initiated the credit card closure through mobile banking and received a notification that it would be closed within a week. However, the virtual card remained active, and I never received confirmation of the closu...
An employee from TEB bank presented me with a credit card that offers a cash advance with 0% interest on installments. Once I reported a problem, they promptly addressed my concerns and increased my credit limit. They assured me that I could now take advantage of the 0% interest installment cash adv...
On June 27, 2024, I opened an account with TEB Bank to take advantage of their zero-interest credit offer. After all the formalities, the customer representative assured me that once I transferred 1 ₺ to TEB Bank's IBAN, I could use the interest-free credit in my account. I made the transfer as inst...
TEB Bank promoted a campaign offering ₺50,000 interest-free credit to new account holders. I opened an account specifically to benefit from this offer, and I met all the conditions they listed. However, they did not provide the interest-free credit and instead offered me options with interest. I eve...
I have been a TEB customer for many years. On October 22, 2025, between 7:45 a.m. and 9:15 a.m., I repeatedly tried to contact TEB customer service, but I either couldn’t reach anyone or the representatives I spoke with failed to help me access mobile banking or retrieve my customer number. I kept r...
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