I was using Google Authenticator on my Android phone, which I lost about two months ago. Since losing my device, I have been unable to access my Sidra Chain account because the two-factor authentication codes were only available in Google Authenticator on that lost phone. I have not been able to resolve this situation on my own, and I have not yet received any support regarding how to recover my access. I am currently completely locked out of my Sidra Chain account due to the 2FA setup. I request assistance to regain access to my Sidra Chain account and guidance or a solution to recover or reset the Google Authenticator-based two-factor authentication, so that I can securely use my account again.
I am experiencing a problem accessing my main user account on the Sidra Chain website due to Google Authenticator. About five days ago, I changed my phone, and after switching devices, my previously registered Google Authenticator codes did not transfer to the new phone. Because of this, I am unabl...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I use the Sidra mobile app and have been securing access to my account with Google Authenticator on my Android device. Recently, I mistakenly deleted all my verification codes in the Google Authenticator app, and as a result, I completely lost access to my Sidra account, which was protected with two...
I have been locked out of my Sidra Chain account for more than two months because I lost access to my Google Authenticator after resetting it. Since the reset, I have been unable to log in, as I can no longer use the 2FA codes linked to my Sidra Chain account. On November 7, I contacted Sidra Chain ...
I am writing regarding an issue I have been experiencing with the Sidra app and its two-factor authentication (2FA) system. Around 3–4 months ago my phone was stolen, and since then I have been unable to access my Sidra account because I cannot receive the 2FA codes on that device anymore. After los...
Comments