I contacted TeamViewer via the chat panel to cancel my subscription renewal, but the experience was highly disappointing. An employee, identified as K**, was unhelpful and seemed focused on ending the conversation rather than assisting me. When I discussed this issue with a friend, they shared a similar encounter with the same employee.
Attempts to reach TeamViewer Turkey's support line were unsuccessful. During the chat, K** rudely dismissed my request by saying, “I’m in sales, and since you’re not making a purchase, I can’t help you,” before abruptly ending the chat after providing a generic email address.
This unprofessional behavior is unacceptable for a company like TeamViewer. I request immediate assistance and a review of the customer service process.
On December 11, 2023, at 10:48 AM, I contacted TeamViewer Turkey's sales team at (0212 900 37 18) regarding a corporate purchase inquiry. The representative I spoke with displayed highly disrespectful behavior, using unprofessional language like "hocam," "am I not explaining this properly," and "am ...
I paid for TeamViewer, but I’m unable to use the service I purchased. Despite multiple attempts, I can’t reach anyone from their customer support. There’s no customer service representative or point of contact to resolve the issue. I’m now requesting a refund for the payment I made, but even that s...
I am writing to formally request the cancellation of my service agreement with TeamViewer under the Republic of Turkey Consumer Protection Law. I invoke my legal right to withdraw from the agreement within the statutory withdrawal period. Despite the service not having commenced, a prepayment was de...
A year ago, we purchased a TeamViewer Remote Access license for our company. Since we no longer needed it, we stopped using it. Our subscription was set to end on 27.03.2024, but TeamViewer renewed it without our consent and issued an invoice. When we contacted them, they claimed it’s their policy ...
I want to use TeamViewer’s remote assistance service for free personal use, but I’m unable to access it. I’ve tried reaching out through their website, providing all necessary details, but I haven’t received any response. This lack of communication is frustrating, especially since I rely on TeamVie...
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