We are experiencing serious issues with TeamViewer during our corporate subscription process. Since April 27, 2025, we have not actively used the service, but we have been unable to cancel the subscription due to various barriers imposed by the company. Despite this, charges have continued to be made to our credit card during this period.
Because we were not using the service and wanted to cancel the subscription, we stopped payments and blocked our credit card when the charges continued. Instead of canceling the subscription, the company proceeded with debt collection actions, which has caused us significant concern. Our customer number is 21950432, and the relevant invoice number is R03797911.
We state that we do not owe any payment for the period during which we did not use the service. We request the cancellation of these charges, the termination of any collection actions if initiated, and the immediate cancellation of our subscription. We ask that our statement—“We are not using the service, we cannot cancel the subscription, and we do not owe any debt”—be taken into account and that the necessary corrections be made to resolve our grievance.
A year ago, we purchased a TeamViewer Remote Access license for our company. Since we no longer needed it, we stopped using it. Our subscription was set to end on 27.03.2024, but TeamViewer renewed it without our consent and issued an invoice. When we contacted them, they claimed it’s their policy ...
I placed an order today at 2:55 p.m. on TeamViewer’s website for the TeamViewer Business package, which was advertised as a “30-day free trial.” I expected to use the service free of charge for 30 days, but I noticed that €641.57 was charged to my credit card. If I had known that this fee would be c...
I am writing to formally request the cancellation of my service agreement with TeamViewer under the Republic of Turkey Consumer Protection Law. I invoke my legal right to withdraw from the agreement within the statutory withdrawal period. Despite the service not having commenced, a prepayment was de...
Today at 2:55 PM, I placed an order for the TeamViewer Business package on TeamViewer’s website, which was advertised as a “30-day free trial.” While I expected to use the service free of charge for 30 days, I discovered that €641.57 was charged to my credit card. If I had known that this fee would ...
I paid for TeamViewer, but I’m unable to use the service I purchased. Despite multiple attempts, I can’t reach anyone from their customer support. There’s no customer service representative or point of contact to resolve the issue. I’m now requesting a refund for the payment I made, but even that s...
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