I placed an order today at 2:55 p.m. on TeamViewer’s website for the TeamViewer Business package, which was advertised as a “30-day free trial.” I expected to use the service free of charge for 30 days, but I noticed that €641.57 was charged to my credit card. If I had known that this fee would be charged, I would never have approved the transaction. My order number is 116e000008756, and I was not provided with any clear information after the transaction.
I was unable to reach any contact number or customer service listed on TeamViewer’s website, and I could not find an email address to request support, so I have not been able to contact the company directly. I completed this transaction based on the clearly stated “30-day free trial” offer on the website. Therefore, I request a full refund of the €641.57 charged to my card. Additionally, if possible, I would like to receive the promised 30-day free license as originally advertised and have my subscription adjusted accordingly.
I kindly ask that this issue be urgently reviewed, that my complaint be resolved, and that I be informed in writing about the refund process.
I am writing to formally request the cancellation of my service agreement with TeamViewer under the Republic of Turkey Consumer Protection Law. I invoke my legal right to withdraw from the agreement within the statutory withdrawal period. Despite the service not having commenced, a prepayment was de...
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A year ago, we purchased a TeamViewer Remote Access license for our company. Since we no longer needed it, we stopped using it. Our subscription was set to end on 27.03.2024, but TeamViewer renewed it without our consent and issued an invoice. When we contacted them, they claimed it’s their policy ...
I contacted TeamViewer via the chat panel to cancel my subscription renewal, but the experience was highly disappointing. An employee, identified as K**, was unhelpful and seemed focused on ending the conversation rather than assisting me. When I discussed this issue with a friend, they shared a sim...
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