Broken Tchibo Umbrella in Just Two Days!

Yasemin · 2023-09-30T13:01:50+03:00

I purchased an "automatic pocket umbrella" from the Tchibo store about two or three months ago. Unfortunately, I hadn't had the chance to use it until two days ago due to a lack of rainy days. On my way to work during a rainy morning, I decided to finally use the umbrella. However, to my shock, the umbrella suddenly broke at the folded parts when I tried to close it. It was only the third time I had opened it, and it broke down so quickly that it could almost make it into the Guinness Book of Records. I called customer service to report the issue and seek a solution. However, I was met with a sarcastic and scolding attitude, and they informed me that the exchange and return period was only 15 days. This response left me frustrated and disappointed. Had I known this would happen, I would have invested in a higher-quality umbrella elsewhere. I want a resolution to my grievance urgently, or I will escalate the matter to relevant authorities to prevent more customers from facing similar issues.

Tchibo

Dear Sir/Madam, We have spoken with our customer and provided the necessary information. Tchibo Customer Service

Yasemin

Yes, I was interviewed, and the same thing that was said when I previously contacted them was repeated. But to be fair, this time an addition was made, which was a suggestion that if I had the receipt (which citizen pickles the receipt of a product they bought two or three months ago), I should take the product to the store for inspection! Of course, since I don't have the receipt from months ago, they won't even consider inspecting the product. When selling the product, you are welcomed with open arms, but when it comes to seeking justice for our grievances, all doors are closed. I will continue to use my citizenship rights and file a complaint/application with CİMER and Consumer Rights. They shouldn't be able to victimize more people. These things shouldn't be this easy.