I purchased a rain jacket from a Columbia store, and after wearing it once in the rain, I felt it get soaked from the back. I thought it might have entered from my neck since I didn't have the hood on. However, upon washing it for the first time, I noticed that the front part had worn out.
I handed the item over to the store for inspection on May 3, but it has been 50 days with no response. When I inquired at the store, they mentioned they could only send an email. When I contacted customer service, they suggested that the issue might be with the store sending the email incorrectly. I have never seen such a careless company in my life.
I bought a jacket from a Columbia store, and despite strictly following the washing instructions, the insulation inside completely clumped up. This is utterly unacceptable! I returned it to the store for inspection, and they had the audacity to reject my claim, blaming me for the defect. It's infur...
I purchased a Columbia jacket, expecting premium quality. Unfortunately, the cuffs began to fray at the edges, which shouldn’t happen with a product in this price range. I sent the item in for inspection, only to be told that it wasn’t considered a defect. When I went to the store to collect the ja...
I purchased a jacket from Columbia, but it has been shedding feathers constantly, and the stitching has started to come undone. I contacted the store to request an exchange, but they refused, claiming it wasn’t their fault and dismissing the issue entirely. For a brand like Columbia, I expected bet...
I bought a Columbia down jacket in December, expecting durability and quality from a well-known brand. But just a month ago, feathers started poking through the fabric and leaking out more each time I wore it. I went to the Columbia store in Marmara Park to report the issue. They initially told me s...
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
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