Philips GC9330/20 Perfect Care Aqua Pro Steam Generator Iron Return Problem

I bought a "Philips GC9330/20 Perfect Care Aqua Pro Steam Generator Iron" from Teknosa on July 7, 2022. Cracks appeared overtime on the upper part of the iron's handle, right where my thumb rests. There are cracks on the right side of the handle as well. This appears to be a recurring problem, possibly due to the thin material used in production and the pressure used when ironing from above. I called the Philips Tatvan service center, which is 70 kilometers from my town. They examined the product and concluded that it was a result of user error or an unintentional drop. I couldn't persuade them otherwise, despite explaining that there were no drops or mishaps during regular use. I requested that the product be returned to the factory for additional testing, but the service center refused. When I requested a service receipt and their acknowledgment of user error, they took my information, advised me to leave the iron at the service center, and promised to provide the receipt within an hour. However, I was perplexed as to why I had to leave the iron when they claimed to have already examined it. I refused to leave the ironing board and demanded the service receipt. Because the service center did not provide the receipt, I returned my iron. I contacted Philips customer service, who told me they couldn't help me and that I needed to return the product to the same service center for further inspection. I had always thought of Philips as a customer-focused company, but I never expected such a minor product issue to result in irresponsibility and a lack of resolution. Instead of easily scheduling a technical examination, they directed me to their far-flung service center, which provided no solution.