My Tango account was flagged for spam by mistake, how do users usually resolve this?

Xolvie Resolution Specialist January 06, 3:06 pm

If your Tango account was flagged for spam by mistake;

• Contact Tango support via in-app support or official email and explain that your account was incorrectly flagged for spam
• Provide your username/ID, date the flag appeared, affected features (chat, streaming, reach), and screenshots of any warnings or limits

Ask them to;

• Explain why the spam flag was applied (reports, automated system, activity pattern)
• Review your account activity manually
• Remove the spam flag if no policy violation is found and restore normal features

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

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