I returned the Zara clothes I purchased in April through Aras Kargo. When I verified the tracking number with Aras Kargo, I saw that the things had been delivered, but I still had not gotten a refund. I phoned Zara's live help several times, but the personnel ignored me, saying they couldn't do anything and didn't detect any excess merchandise in their warehouses. Despite my repeated explanations that the things had been sent to Zara and my request for assistance, they have refused. I request that this issue be fixed as soon as possible and that my refund be handled. Order number: 5321.*****37 Aras Kargo's tracking number is 4051312020601. Ref 3641/814
I returned several items purchased online to Zara via Aras Kargo, but I still haven’t received my refund. I contacted Zara’s customer service through WhatsApp, and at first, they claimed the package never arrived. After I provided proof of delivery and who signed for it, they changed their story and...
I purchased several products from Zara Online on [purchase date] for a total of ₺[amount]. When the items did not meet my expectations, I initiated a return through Aras Kargo and the products were delivered to Zara’s warehouse. Despite the return showing as delivered, my refund has still not been p...
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emai...
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