I would like to congratulate the Swatch IstinyePark store manager for his rudeness, street style, humiliating and scolding attitude. Whoever made such a person a manager there, which never befits the brand and courtesy, I also congratulate them. Our 30-year family Swatch customer service came to an end today thanks to this rudeness. When I sent my watch, the battery of which was changed and not working, to the technical service and said, "it's garbage, buy a new one, how old is it anyway" and said how the technical service hasn't looked at it yet, he offended me by scolding with street jargon and talking back and forth in front of my old mother. Never stop by, you'll be scolded or fired. There is an unbelievably poor quality of customer communication. I will be the complainant and the plaintiff..
I recently went to the Swatch store in Mall of Istanbul to pick up my watch from service, and I was extremely disappointed with the customer service experience. The staff seemed completely unaware of how to communicate respectfully with customers. Their responses to basic questions were either dismi...
SWATCH, The strap of the watch I bought from the new season stand at Piazza Maltepe Swatch store on 28.06.2023 broke 7 months later. When we took it to the store, they said that the cord is not under warranty, so we cannot replace it. The next week, when we asked to change the strap for a fee since...
On Sunday, June 1, 2025, I purchased two watches from the Swatch store in Mall of Istanbul. Since I found them to be impractical, I returned to the store the next day, Monday, June 2, 2025, to request a refund without ever using the products. I had kept the receipt and the products were in perfect, ...
Dear Swatch Customer Service, I am writing to express my concern regarding the inadequate information provided at the time of purchase at your [Swatch Hilltown,Istanbul] outlet. I recently bought a Swatch watch, which remains unopened and unused. At the time of sale, no mention was made of a no-refu...
I purchased a Swatch watch from their store, only to be informed shortly afterward—just 30 minutes later—that they don’t offer refunds, only exchanges. However, they also refused the exchange because I had adjusted the strap. None of this information was made clear at the time of purchase. This is d...
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